Management

Mitch Cromwell
President & CEO

Mitch joined the Idaho Falls office of CAI in 1997 as a PC/Network Technician. In 2003 Mitch was promoted to Regional Network Manager for the Eastern Idaho area and supervised a staff of four Network Engineers providing project management, system design, installation, implementation, maintenance, network infrastructure, security and system applications integration. In 2008, Mitch was promoted to the position of Vice President of Customer Relations and relocated to the Meridian office in June 2009. In 2015 Mitch became President and Chief Executive Officer.  His primary focus is to ensure that current and potential CAI customers are satisfied with the products and services that CAI has to offer. Mitch’s educational background is in Business Management and Computer Information Systems from Idaho State and Brigham Young Universities.

Karolyn Reid
General Manager

Karolyn began her career with CAI in 1995 as a Full Charge Bookkeeper. Along with her bookkeeping responsibilities she is also the Office Manager and Administrative Assistant to the CEO involved with the daily financial management and general operations of the company. Karolyn performs all company accounting functions including accounts receivable, accounts payables, general ledger, payroll and company financials. Additional responsibilities include profit sharing plan administration and personnel management along with employee benefits and insurance. In 2007 Karolyn was promoted to senior management and earned the title of General Manager. Karolyn finds her position both challenging and rewarding, allowing her to take pride in her contribution to the ongoing success of Computer Arts. March 2010 marks her 15th anniversary at CAI.

Robert McCracken
Regional Network Manager

Robert was hired in 2013 as a Network Technician in the Meridian headquarters office. Robert has been heavily involved in installation, configuration and support of PC’s and Networks to our Southern Idaho counties and customers. Roberts’s expertise as a Network Engineer have allowed him to provide the superior service our customers have come to expect. In 2014, Robert was promoted to Regional Network Manager in the Meridian office. He is primarily responsible for overseeing the Networking, Security, hardware and PC user support for the Southwestern Idaho Customers of CAI. Along with hardware sales and service, Robert directs a regional staff of four Network Engineers.

Spencer Goodmansen
Regional Network Manager

Spencer joined the Idaho Falls office of CAI in 2013 as a PC/Network Technician. In 2016 Spencer was promoted to Regional Network Manager supervising a staff of four Network Engineers while continuing to provide IT Services to the Counties in the eastern area. Customers benefit from Spencer’s service skills and his comprehensive and diversified technical experience. Spencer’s attention to detail, desire to give customers the best possible service experience, and his personal leadership style make him a great addition to CAI’s management team.

Shelly Petersen
Service Manager / Product Manager

Shelly was hired in 2007 as a Product Analyst for CAI county applications after working as a Crystal Report Consultant for CAI for two years at the Meridian headquarters. In 2008, Shelly was promoted to the position of Service Manager supervising a staff of six Software Specialists. Her duties involve coordinating all the service efforts for the company ensuring that upgrades, product enhancements, customer communications, training and service goals are met. Providing excellent standards of software support and customer service are among Shelly’s highest priorities. Shelly organizes and directs regional user group meetings and attends Idaho association meetings allowing her to remain abreast of count government operations and needs.