Blog Posts

Basic Responsibilities to Secure Email as an Individual User

Your I.T. Department or Service Provider should have numerous safeguards in place to keep the Company's Network less vulnerable to intrusion.  As an individual user, you also have a responsibility to follow best practices when using email and the internet.  Below are three basic procedures to follow in order to help secure your individual email account:


CAI's Newest Addition


On 12/11/2016 I welcomed a new addition to my family. Charles Robert Cromwell was born at 1:54 am, measured 21" long, and weighed in at 7lbs 14oz. In looking to the future this re-affirms my commitment to Idaho and to our customers... at least for the next 20 years. Merry Christmas & Happy New Year to us all.

VIRUSES? - HELP US HELP YOU! _________________________________________________________________________________________

*** I M P O R T A N T   I N F O R M A T I O N***

In order to assist the customers and users of CAI software and network services, we have compiled this informational document to help you better understand some of the threats against PC and networks and some of the ramifications.  With one new Web page infected every 4.5 seconds, the Web is now the number one attack for cybercriminals.


Some Definitions:

In the Community

CAI Fully Certified for PERSI's new IRIS Transmittal Program

Computer Arts Software is now 100% certified to function wth the new PERSI pension administration system changes.  Jim Pope, CAI's County Apps Developer, has been working for nearly a year to bring our Payroll Program in compliance with the new specifications and transmittal requirements dictated by the Public Employee Retirement System of Idaho.  CAI has completed it's development and testing phase well in advance of the March 31st, 2014 deadline set by PERSI.  Our Service Reps will be visting each County in the near future to implement and train on

Tyler Robinson Earns Additional GIAC Certification

Tyler Robinson, Eastern Idaho Network Engineer, has recently added a new Security Certification to his credentials. Tyler attended Security Administration training out of state last month and was recently notified he passed his exam with flying colors. This is the third Global Information Assurance Certification (GIAC)Tyler has earned in less than two years. We applaud Tyler's efforts to continue improving his technical skill set which in turn brings added value to CAI, and the customers he serves. Visit GIAC's website for more information:

WELCOME BACK - Adams County Sheriff, Idaho

After a brief hiatus, Sheriff Ryan Zollman, and his staff have chosen to begin using CAI Emergency Services software in all divisions. We are glad to have Adams County Sheriff's office back on board, and we look forward to a solid partnership!

Public Safety Software Training - Crime Reporting

Regional Crime Reporting Training:

Central Treasure Valley Customers - Garden City PD Training Room on September 18th, 2013

Eastern Idaho Customers @ Bingham County Sheriff’s Office Training Room on October 8th, 2013

Northern Idaho – Individual Visits September 30th through October 4th, 2013

Custer County Sheriff Praises Network Engineer, Tyler Robinson

Critical Server issues were resolved to the Sheriff's office satisfaction in Custer County recently. Linda in the Sheriff's office called to say, "if you put gold stars on your employee folders, Tyler should receive two." Linda went on to say Tyler did an awesome job with amazing results, and his efforts were greatly appreciated. Thanks to Linda for sharing these kind words and thanks to Tyler for providing excellent customer service. Tyler is an experienced Network Engineer and continues to pursue his Network Security certifications.

Customer Recognizes Eastern Idaho Manager's Committment

The following email, dated August 16th, 2013 was reprinted with permission by Sherry Lufkin, Jefferson County, GIS.  Thanks to Sherry for taking time to acknowledge the extra efforts put forth by Garn Herrick, our Network Manager and Software Service Rep working from the Idaho Falls office.

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