Support Documents:
Listed below, are documents outlining additional detail on support protocols available to our Customers. Please review and/or print these documents for your reference.

CAI Support Protocol Document
CAI Help Desk Protocol Document
AS400 System Save Instructions

Support Files / Links:
Listed below, are support links and/or file downloads that we will update periodically and make available to our Customers. Please review these links and/or download these files as instructed.

KatMouse mouse scroll website link

Phone Support:
Customers who subscribe to our 24-Hour Help Desk service can call toll free: (800) 365-9335. Local customers please call 955-0151. Our Help Desk Attendant will log your call and follow it through to resolution.

Shelly Petersen - Service & Support Supervisor
Stan Seamons - Technicial Service Rep
Tony Cronister - Customer Support Specialist
Clarissa Parker - Customer Support Specialist

On-Site Service Representatives:
We at Computer Arts are proud of the level of personal service we provide our customers. Each of our government customers is assigned a CAI Service Representative. Our regional Service Reps provide on-site software training, install version upgrades, and provide personalized program support. Following is a list of our Service Representatives and the Idaho counties they support.

Meridian Service Group - Adams County, Blaine County, Boise County, Gem County, Gooding County, Jerome County, Owyhee County, Payette County, Valley County, Washington County
Cliff Chapin - Benewah County, Bonner County, Boundary County, Clearwater County, Idaho County, Kootenai County, Latah County, Lewis County, Shoshone County
Garn Herrick - Bear Lake County, Bingham County, Bonneville County, Caribou County, Clark County, Custer County

Remote Support:
Remote support provides immediate resolution to your computer needs. A dialup connection between CAI and the customer via VPN (Virtual Private Network), allows us to troubleshoot, diagnose, configure and resolve many hardware and software issues immediately. In addition, most software upgrades are available via “Software Delivery” which delivers various software packages directly to designated machines. This approach is not only quick and convenient but eliminates travel time and expense charges. 

Law Enforcement Program Support:
For assistance with our suite of Law Enforcement software products including ARTS Records Management, CAD Computer Aided Dispatch, Case Management, Civil and related interfaces contact:

Angie Van Vliet - Statewide Product Manager, Pocatello, ID (208) 233-5111
Nancy Gilson - Statewide Support Specialist, Meridian, ID (208) 385-9335

Accounts Receivable & Accounts Payable:

Karolyn Reid - General Manager, Meridian, ID (208) 385-9335