24 hr - After Hours Support:
Local Help Desk:
1-208-385-9335
1-208-955-0151

Our help desk attendant will log your call and follow it through to resolution.

Local Government Support

24-Hour Help Desk Phone Support Toll Free (800) 365-9335

Local Meridian (208) 955-0151

Local Sandpoint (208) 265-4290

Local Idaho Falls (208) 528-2355

 

Comprehensive Help Desk

Our centralized help desk is provided to our customers for immediate access to problem resolution for all of CAI software systems.  Each team member that is part of our help desk spends many months in training in order to become proficient in the many areas they support.  Our automated help desk software provides thorough tracking and a comprehensive knowledge database as well as analytical reporting tools.  These tools allow us to determine what resources are required in which areas of system support.  Our service and support is always of the highest priority to our customers.  It is our goal to always provide courteous, immediate and high quality support to our customers.  The help desk toll free number is available 24x7x365.

 

Email General Support

CAI Service Team

Shelly Petersen
Service and Product  Manager
Stan Seamons
Meridian Customer Support Representative
Kathy Joplin
Meridian Customer Support Representative
Leah DeSantis
Meridian Customer Support Representative
Cliff Chapin
Eastern Idaho Customer Support Representative
Spencer Goodmansen
Eastern Idaho Regional Manager

 

On-Site Service Representatives

We are proud of the level of personal service we provide to our customers. Each of our government customers is assigned a CAI Service area. Our regional Service Representatives provide on-site software training, install version upgrades, and provide personalized program support. Following is a list of our Service Representatives and the Idaho counties they support.

Meridian
  • Adams County
  • Blaine County
  • Boise County
  • Canyon County
  • City of Horseshoe Bend
  • Gem County
  • Gooding County
  • Jerome County
  • Minidoka County
  • Owyhee County
  • Payette County
  • Valley County
  • Washington County
Cliff Chapin
  • Benewah County
  • Bonner County
  • Boundary County
  • Clearwater County
  • Idaho County
  • Kootenai County
  • Latah County
  • Lewis County
  • Nez Perce County
  • Shoshone County
  •  
Garn Herrick
  • Bear Lake County
  • Bingham County
  • Bonneville County
  • Caribou County
  • Clark County
  • Custer County
  • Franklin County
  • Fremont County
  • Jefferson County
  • Madison County
  • Oneida County
  • Power County
  • Teton County

 

Remote Support

Remote support provides immediate resolution to your computer needs. A reliable connection between CAI and the customer via VPN (Virtual Private Network), allows us to troubleshoot, diagnose, configure and resolve many hardware and software issues immediately. In addition, most software upgrades are available via “Software Delivery” which delivers various software packages directly to designated machines. This approach is not only quick and convenient but eliminates travel time and expense charges.

 

Support Documents

Listed below, are documents outlining additional detail on support protocols available to our Customers. Please review and/or print these documents for your reference.
 
Listed below, are support links and/or file downloads that we will update periodically and make available to our Customers. Please review these links and/or download these files as instructed.

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