Karolyn Reid

General Manager

Karolyn began her career with CAI in 1995 as a Full Charge Bookkeeper. Along with her bookkeeping responsibilities she is also the Office Manager and Administrative Assistant to the CEO involved with the daily financial management and general operations of the company. Karolyn performs all company accounting functions including accounts receivable, accounts payables, general ledger, payroll and company financials. Additional responsibilities include profit sharing plan administration and personnel management along with employee benefits and insurance. In 2007 Karolyn was promoted to senior management and earned the title of General Manager. Karolyn finds her position both challenging and rewarding, allowing her to take pride in her contribution to the ongoing success of Computer Arts. March 2020 marks her 25th anniversary at CAI.

Nancy Gilson

Law Enforcement Product Manager

Nancy Gilson has worked in Public Entity and Law Enforcement field for over twenty-five years. During her eighteen years at CAI, Nancy has become the product expert on our suite of law enforcement software. Nancy's knowledge of Records collection/submission/reporting, Dispatch, Jail, Civil and the numerous program interfaces is extensive. In addition to software knowledge and excellent technical skills, Nancy has a keen understanding of the need to provide dependable 24/7 service and support to our law enforcement offices. Nancy's role as Product Manager allows her to work closely with end users and developers to determine the future direction of our software products. Nancy's goal is to integrate new technologies into our software as soon as they become available and stay current with all requirements and regulations. Nancy is prepared to support, train, provide a demo or assist county/city personnel in all areas to maximize software utilization. 

Clarissa Parker

Software Solutions Manager

Clarissa joined the home office of CAI in 2009 as a Service Rep providing support for our County software applications. In addition to becoming a software product expert, Clarissa spent time working on the development side of our applications. In 2017 Clarissa was promoted to Manager of our Software Support deparment.  In this role, she has responsibility for a team of Help Desk/Service Reps providing end user assistance on our suite of County applications. Clarissa is the liason between development, product managment, support and our software users. Clarissa's goal is to continually improve and update our products to provde users with efficient tools for daily operations of their County government duties. Training, demos, user group and association meetings are all important areas of her responsibility as she gathers feedback for product requirements and improvements. Contact Clarissa for information on all our County government applications.