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IT Services Engineer for Eastern Idaho

Posted by Karolyn Reid on

CAI is pleased to announce, Steve Stringham has joined the Eastern Idaho IT Services team.  Steve will work with Adam Michaelson to service the I.T. needs of our Eastern Idaho County government customers.  Steve will be making the rounds to meet the County personnel and familiarize himself with the Network configuration at each location. Should you need to reach Steve before he makes his County visit, please reach out to Adam or the home office at 800-365-9335 for Steve's direct contact info. 

CAI’s Spring Training Returns in 2018

Posted by Karolyn Reid on

Under Clarissa Parker’s direction, CAI reinstated our long standing tradition of Spring Training classes.  With the rise of web documentation, online Help and ‘Go to Meetings,’ the regional training had fallen by the wayside.  As Manager of the Service Department, Clarissa felt it was time to get back to our roots, and gather software users together for collaboration and training.

 

The Eastern Idaho training was held at Jefferson County in Rigby, Idaho in early April.  Counties attending were Bear Lake, Bingham, Caribou, Clark, Fremont, Jefferson, Madison, Minidoka, Oneida, Power and Teton.

 

Basic Responsibilities to Secure Email as an Individual User

Posted by Karolyn Reid on

Your I.T. Department or Service Provider should have numerous safeguards in place to keep the Company's Network less vulnerable to intrusion.  As an individual user, you also have a responsibility to follow best practices when using email and the internet.  Below are three basic procedures to follow in order to help secure your individual email account:

 

VIRUSES? - HELP US HELP YOU! _________________________________________________________________________________________

Posted by Mitch Cromwell on

*** I M P O R T A N T   I N F O R M A T I O N***

In order to assist the customers and users of CAI software and network services, we have compiled this informational document to help you better understand some of the threats against PC and networks and some of the ramifications.  With one new Web page infected every 4.5 seconds, the Web is now the number one attack for cybercriminals.

 

Some Definitions:

Virus: A computer virus is a program that, when executed, replicates by inserting copies of itself (possibly modified) into other computer programs, data files, or the boot sector of the hard drive. 

CAI Fully Certified for PERSI's new IRIS Transmittal Program

Posted by Karolyn Reid on

Computer Arts Software is now 100% certified to function wth the new PERSI pension administration system changes.  Jim Pope, CAI's County Apps Developer, has been working for nearly a year to bring our Payroll Program in compliance with the new specifications and transmittal requirements dictated by the Public Employee Retirement System of Idaho.  CAI has completed it's development and testing phase well in advance of the March 31st, 2014 deadline set by PERSI.  Our Service Reps will be visting each County in the near future to implement and train on the new reporting requirements in conjuction with CAI's Payroll Program.  Please don't hesitate to contact our Help Desk at 800-365-9335, should you have any questions.

North Idaho Network Team Provides Excellent Customer Service

Posted by Karolyn Reid on

Reprinted with permission from Marie Scott, Clerk, Bonner County Idaho . . .

 

"I want to give Kudos to both Steve and to Leonard.  Today is Saturday and I’m in working trying to tie up loose ends before I officially leave office.  When I arrived I discovered that our email server was down.  Both Steve and Leonard took this problem under their belt and collectively they worked to bring the system back on line.  It’s this type of service from the CAI staff  that I have come to know, expect and more importantly, to appreciate.  Yes, I know that’s their job – but they do it so well – always.    I just wanted to pass that along to you.

 

Also, unbeknown to me at the time, Steve and his wife had just become parents the night before.  He still answered the phone and helped me! "

Public Safety Notes and Reminders

Posted by Karolyn Reid on

06/13 Don’t forget --- Jails can publish a web based jail roster with inmate photo and charges.  If interested contact Angie or Nancy through the help desk #

Also Available – Inventory, Training and Fleet Maintenance menus,

Web Based CAD Mobile and CAI Mapping upgrades will soon be available … Stay Tuned!!!

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