This Special Request Form is required to authorize Computer Arts, Inc. service personnel to provide support as requested by the user indicated on this form. The support requested requires written authorization as it has been determined that the request is beyond software support services specified in the CAI Annual Software & Support Agreement.
CAI team members will make every attempt to assist and make appropriate recommendations accordingly.
If the issue specified involves modifying county records outside of the intended CAI software system it is to be done so only with proper authorization from the customer and without liability to CAI or any of its staff as indicated by this authorization. CAI highly recommends that any directives by the user to modify, change or delete county records be reviewed by the county auditors and to be documented by the user as to the nature of the requested changes.
The signature of the user below authorizes CAI support personnel to proceed and provide assistance as requested with the issue as described below. Additional support fees may apply as determined by the management of CAI on a case by case basis.