If the issue specified involves modifying county records outside of the intended CAI software system it is to

be done so only with proper authorization from the customer and without liability to CAI or any of its staff as indicated by this authorization.

CAI highly recommends that any directives by the user to modify, change or delete county records be reviewed by the county auditors and to be documented by the user as to the nature of the requested changes.

The signature of the user below authorizes CAI support personnel to proceed and provide assistance as requested with the issue as described below. Additional support fees may apply as determined by the management of CAI on a case by case basis.