IT Support

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24-Hour Help Desk Phone Support Toll Free (800) 365-9335

Local Meridian (208) 955-0151

Local Sandpoint (208) 265-4290

CAI IT Management Team

Robert McCracken
Western Idaho IT
Matt Hodges
Northern Idaho IT
Steve Stringham
Eastern Idaho IT

 

Onsite IT Support

We at Computer Arts are proud of the level of personal service we provide our customers. Our Network Engineers provide on-site IT support and services as well as third party hardware and software sales. Following is a list of our IT support regions and the areas in Idaho they support.

Western Idaho IT Group
  • Ada County
  • Adams County
  • Blaine County
  • Boise County
  • Camas County
  • Canyon County
  • Cassia County
  • Elmore County
  • Gem County
  • Gooding County
  • Jerome County
  • Lincoln County
  • Owyhee County
  • Payette County
  • Twin Falls County
  • Valley County
  • Washington County
Northern Idaho IT Group
  • Benewah County
  • Bonner County
  • Boundary County
  • Clearwater County
  • Idaho County
  • Kootenai County
  • Latah County
  • Lewis County
  • Nez Perce County
  • Shoshone County
Eastern Idaho IT Group
  • Bannock County
  • Bear Lake County
  • Bingham County
  • Bonneville County
  • Butte County
  • Caribou County
  • Clark County
  • Custer County
  • Franklin County
  • Fremont County
  • Jefferson County
  • Lemhi County
  • Madison County
  • Minidoka County
  • Oneida County
  • Power County
  • Teton County

 

Remote IT Support

Remote support provides immediate resolution to your computer needs. A reliable connection between CAI and the customer via VPN (Virtual Private Network), allows us to troubleshoot, diagnose, configure and resolve many hardware and software issues immediately. In addition, most software upgrades are available via “Software Delivery” which delivers various software packages directly to designated machines. This approach is not only quick and convenient but eliminates travel time and expense charges.

 

Support Documents

Listed below, are documents outlining additional detail on support protocols available to our Customers. Please review and/or print these documents for your reference.
►CAI Support Protocol Document
►CAI Help Desk Protocol Document
 
Listed below, are support links and/or file downloads that we will update periodically and make available to our Customers. Please review these links and/or download these files as instructed.
►Scroll wheel utility (KatMouse)
 
►Remote Assistance