24-Hour Help Desk Phone Support Toll Free (800) 365-9335
Help Desk (208) 955-0151
CAI Extension Directory (208) 955-0155
Comprehensive Help Desk
Our centralized help desk is provided to our customers for immediate access to problem resolution for all of CAI software systems. Each team member that is part of our help desk spends many months in training in order to become proficient in the many areas they support. Our automated help desk software provides thorough tracking and a comprehensive knowledge database as well as analytical reporting tools. These tools allow us to determine what resources are required in which areas of system support. Our service and support is always of the highest priority to our customers. It is our goal to always provide courteous, immediate and high quality support to our customers. The help desk toll free number is available 24x7x365.
Email General Support
CAI Service Team
On-Site Service Representatives
We are proud of the level of personal service we provide to our customers. Each of our government customers is assigned a CAI Service area. Our regional Service Representatives provide on-site software training, install version upgrades, and provide personalized program support. Following is a list of our Service Representatives and the Idaho counties they support.
- Adams County
- Blaine County
- Boise County
- Canyon County
- Cassia County
- City of Horseshoe Bend
- Gem County
- Gooding County
- Jerome County
- Minidoka County
- Owyhee County
- Payette County
- Valley County
- Washington County
North Idaho Office
- Benewah County
- Bonner County
- Boundary County
- Clearwater County
- Idaho County
- Kootenai County
- Latah County
- Lewis County
- Nez Perce County
- Shoshone County
- Bear Lake County
- Bingham County
- Bonneville County
- Caribou County
- Clark County
- Custer County
- Franklin County
- Fremont County
- Jefferson County
- Madison County
- Oneida County
- Power County
- Teton County
Remote Support
Remote support provides immediate resolution to your computer needs. A reliable connection between CAI and the customer via VPN (Virtual Private Network), allows us to troubleshoot, diagnose, configure and resolve many hardware and software issues immediately. In addition, most software upgrades are available via “Software Delivery” which delivers various software packages directly to designated machines. This approach is not only quick and convenient but eliminates travel time and expense charges.